Refund Policy

As provided in Art. 49 of the Brazilian Consumer Protection Code, the customer has the right to withdraw from a purchase made online within 7 (seven) calendar days from the date of payment confirmation, without the need to provide any justification.

• The 7-day period is counted from the date of payment confirmation (not from the order date).
• Withdrawal can be communicated by email (contato@musics2.com) or WhatsApp.
• You do not need to provide a reason to exercise the right of withdrawal within this period.

In addition to the legal right of withdrawal, Musics2 offers an extended satisfaction guarantee of 30 (thirty) days from the date of purchase. If, after receiving your song and requesting revisions, you are not satisfied with the final result, we guarantee a full refund of the amount paid.

Full refunds are guaranteed in the following situations:

• Withdrawal within 7 days: Cancellation of the purchase within the legal period, regardless of whether the song has already been delivered.
• Dissatisfaction after revisions (up to 30 days): If, after requesting adjustments/revisions to the composition, the final result does not meet your expectations.
• Non-delivery: If the product is not delivered within the stated timeframe (24 business hours) without prior justification.
• Defective product: Corrupted or unreadable audio files, or files that significantly differ from what was requested.
• Improper charges: Duplicate charges or amounts different from those advertised.

To request a refund, contact us through one of the channels below:

In your request, please include:

• Full name of the account holder
• Email used for the order
• Order number (if available)
• Reason for the request (optional for 7-day withdrawal)

After the refund request is approved:

• PIX: Refund within up to 5 (five) business days to the originating account or an account indicated by the customer.
• Credit Card: Reversal within up to 2 (two) subsequent billing statements, according to the card operator's policy. Timing may vary depending on the card brand and issuing bank.
• Bank Slip (Boleto): Refund via bank transfer within up to 10 (ten) business days, upon the customer providing bank details.

Note: The time to review and respond to a refund request is up to 48 business hours from the time we receive it.

Refunds will not apply in the following circumstances (after the 7-day withdrawal period):

• Requests made more than 30 days after the purchase date, without any prior attempt at revision with our team.
• Dissatisfaction with the result without having previously requested any revision (revisions are an integral part of our guarantee process).
• False or incomplete information provided in the order form that compromises the quality of the composition.

• The refunded amount will always be the full amount paid by the customer, with no deductions of fees or charges.
• Musics2 reserves the right to update this policy at any time; the version in effect is always the one published on this page.
• Any disputes will be resolved under Brazilian law, with jurisdiction in the consumer's place of residence.
• For complaints not resolved directly, consumers may turn to Procon or the consumidor.gov.br platform.

8.1. Right of Withdrawal (Directive 2011/83/EU)

In accordance with Directive 2011/83/EU on Consumer Rights, customers residing in the European Union or the European Economic Area have the right to cancel the purchase within 14 (fourteen) calendar days from the date the contract is entered into (payment confirmation), without needing to state any reason.

• The 14-day period starts on the date of payment confirmation.
• The cancellation notice must be made in writing (email to contato@musics2.com), clearly indicating the intent to cancel.
• We recommend using the following template: "I, [name], hereby notify you that I cancel my contract of purchase of the Musics2 service, order no. [number], made on [date]."
• The refund will be issued within a maximum of 14 days after the withdrawal notice, using the same original payment method.

8.2. Rights under the GDPR

In addition to the right to a refund, EU/EEA customers have additional rights under the General Data Protection Regulation (GDPR — Regulation 2016/679):

• Right to erasure (Art. 17): When requesting a refund, you may also request the deletion of all personal data provided in the form.
• Right to data portability (Art. 20): You may request a copy of all personal data you have provided, in a structured, machine-readable format.
• Data controller: Musics2 — contact for data protection matters: contato@musics2.com.

8.3. Currency and Conversion

Payments made in Euros (EUR) or another European currency will be refunded in the same currency and original transaction amount. Any exchange rate differences resulting from processing by the customer's bank are not the responsibility of Musics2.

9.1. FTC (Federal Trade Commission) Guidelines

In accordance with the guidelines of the Federal Trade Commission (FTC) regarding e-commerce and fair business practices, Musics2 commits to:

• Provide a clear and accurate description of the service prior to purchase, without deceptive practices.
• Process refunds within up to 7 (seven) business days after the request is approved.
• Offer customer support in English for questions related to refunds.
• Keep transparent records of all transactions as required by the FTC Act (15 U.S.C. §§ 41–58).

9.2. California Consumer Protection

For customers residing in the State of California, the following additional protections apply under the California Consumer Privacy Act (CCPA) and California Civil Code §1789.3:

• Right to know: You may request information about what personal data we collect and how it is used.
• Right to deletion: You may request the deletion of your personal data at any time.
• Non-discrimination: Exercising your privacy rights will not result in discriminatory treatment.
• Complaints: California consumers may file complaints with the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs.

9.3. Chargebacks and Disputes

We encourage our customers to contact us directly before initiating a chargeback with the credit card operator. We are committed to resolving any issue quickly and amicably. However, we recognize the consumer's right to dispute charges with their financial institution under the Fair Credit Billing Act (FCBA).

9.4. Currency and Conversion

Payments made in U.S. Dollars (USD) will be refunded in the same currency and original transaction amount. Exchange rate fees applied by the card-issuing bank are not the responsibility of Musics2.

• Service languages: Refund requests may be submitted in Portuguese, English, or Spanish.
• Universal minimum period: Regardless of the customer's country of residence, Musics2 guarantees a minimum of 14 calendar days for exercising the right of cancellation, in line with international best practices.
• Refund in original currency: All refunds will be processed in the same currency and amount as the original transaction, regardless of subsequent exchange rate fluctuations.
• Refund method: The reversal will preferably be made through the same payment method used for the purchase. If this is not possible, we will contact you to arrange an alternative.
• Local taxes and fees: Any local taxes charged on the transaction (such as VAT in the EU or Sales Tax in the U.S.) will be included in the refunded amount in full.
• Applicable law: For international customers, Brazilian law and the consumer protection law of the customer's country of residence apply cumulatively, with the more favorable rule to the consumer prevailing.
• Dispute resolution: International disputes may be submitted to the European Union's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr (for EU customers) or to the consumer protection authorities of the respective country.